Up to 15% off based on quantity + free delivery
These terms govern the purchase of products through the DIMAS online store, the way the contract is concluded, payment, delivery, withdrawal from the contract and the exercise of customer rights.
Last updated: 24 September 2026
MNL TEAM — entrepreneur based in Novi Sad, Tax ID 112817580
Cash on delivery; free delivery across Serbia
2 → 5%, 3–4 → 10%, 5+ → 15% on any combination
14 days to withdraw, complaint answered within 8 days
ALEKSANDRA LATINOVIĆ PR INTERNET PRODAJA MNL TEAM NOVI SAD
The address for complaints, withdrawal from the contract and returns is the registered office: Dr Jovana Raškovića 6A, 21000 Novi Sad, Serbia.
These terms apply to all orders placed through the online store at dimas.rs.
By placing an order the customer confirms that, before submitting it, they were informed of these terms and that they accept them.
The terms in force at the moment an order is submitted apply to that order.
The essential characteristics of the products, their composition, quantity, method of use and warnings are stated on each product page and on the label on the packaging.
Product photographs are illustrative. Since the packaging and its design are subject to change, minor differences between the display on the site and the delivered packaging are possible.
Before use we recommend that you carefully read the label and the instructions on the packaging.
All prices on the website are displayed in Serbian dinars (RSD) and represent the final retail price of the product payable by the customer. Any additional costs must be clearly displayed before the order is confirmed.
A quantity discount is calculated automatically, based on the total number of products in the cart:
The discount applies to any combination of products from the range.
Delivery is free for all orders within the territory of the Republic of Serbia, with no minimum order value.
The total amount of the order, with all items and any costs, is shown in the cart summary and in the order confirmation step.
An order is placed in the following steps:
Before confirming, the customer can return to the previous steps and correct the details entered.
The contract between the customer and the seller is concluded electronically, at the moment the seller confirms receipt of the order.
An automatic confirmation of receipt does not constitute confirmation that the goods are available, should the product exceptionally be unavailable.
If the order cannot be fulfilled in whole or in part, the seller will contact the customer without delay to agree on amending or cancelling the order.
The seller may not unilaterally change the price of a confirmed order.
The only available payment method is cash on delivery. The customer pays the order amount to the courier when taking over the parcel.
All payments are made in Serbian dinars (RSD).
An invoice or other appropriate proof of purchase is delivered to the customer with the goods or in another manner permitted by law.
Delivery is made exclusively within the territory of the Republic of Serbia.
Delivery is carried out by an engaged courier service to the address the customer provides when ordering. Delivery is free for all orders within the territory of the Republic of Serbia.
The seller hands the goods over to the courier service without undue delay. The expected delivery time is communicated to the customer in the confirmation or in subsequent communication about the order. Unless another period has been agreed, the goods will be delivered at the latest within the statutory period of 30 days from the conclusion of the contract. If delivery is not possible, the seller will notify the customer without delay.
The customer is required to enter an accurate delivery address and contact phone number. The seller is not liable for delay or failed delivery caused by inaccurate details entered by the customer.
The risk of accidental loss of or damage to the goods passes to the customer only when the goods are handed over to the customer or to a person designated by the customer.
We recommend that you inspect the parcel on receipt and report any visible damage to the courier and to the seller immediately.
A consumer has the right to withdraw from a distance contract within 14 days of the day the goods were received, without giving a reason and without additional costs, other than the costs described in this section.
The customer may send the withdrawal statement:
You may use the Model Withdrawal Form for the statement. A statement is valid even without the form, provided it contains an unambiguous decision to withdraw and the details needed to identify the order.
The goods should be returned without undue delay to the seller’s registered office. The direct cost of returning the goods is borne by the customer, except where the goods delivered were wrong, damaged or not in conformity, in which case the seller bears the cost.
The seller refunds the amounts received without delay, and at the latest within 14 days of receiving the withdrawal statement, and may withhold the refund until the goods are received or until the customer provides proof that the goods have been sent.
Exception: the right of withdrawal does not apply to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons once the seal has been opened. This exception does not apply automatically to every opened product, but only where those conditions are met.
You can submit a complaint by email to [email protected], by phone on +381 66 817 7770 or by post to the seller’s registered office.
Proof of purchase (invoice, delivery note, order confirmation or other evidence) should be provided with the complaint.
The seller confirms receipt of the complaint without delay and issues a confirmation with the number under which the complaint has been recorded.
The seller responds to a submitted complaint within 8 days at the latest from the day of receipt.
An accepted complaint is resolved within 15 days of the day it was submitted.
Liability for conformity of the goods lasts two years from the day the risk passed to the customer.
The absence of the original packaging cannot be a reason to refuse to accept a complaint.
A consumer dispute may also be resolved out of court, through mediation before a body for the out-of-court settlement of consumer disputes, in accordance with the regulations of the Republic of Serbia.
If you receive a wrong, damaged or incomplete product, please contact us without delay at [email protected] or by phone on +381 66 817 7770.
Photographs of the damage or the parcel are useful as documentation and speed up the process, but they are not the only permitted evidence.
After verification, the seller will replace the product, complete the parcel or refund the amount, as agreed with the customer. In these cases the seller bears the cost of return and re-delivery.
You can cancel an order free of charge as long as the parcel has not been handed over to the courier service. To cancel, please contact us as soon as possible at [email protected] or by phone.
If the parcel has already been dispatched, the rules on receipt of the parcel, the right of withdrawal and returns from sections 8, 9 and 11 apply.
The data you enter when ordering is processed solely in order to fulfil the order, communicate about it and meet legal obligations.
Detailed information about the processing, recipients, retention periods and your rights is available in the Privacy Policy.
The content of the dimas.rs website, including texts, photographs, graphic solutions and marks, is protected by intellectual property rights and may not be used for commercial purposes without the seller’s written consent.
This provision does not limit the statutory rights of consumers in any way.
The content on the website is informative in nature and is not a substitute for advice, diagnosis or treatment by a healthcare professional.
Use the products in accordance with the label and the instructions on the packaging. If you have a health condition, are taking therapy, are pregnant or breastfeeding, consult your doctor before use.
This provision neither excludes nor reduces the seller’s liability for the conformity and safety of the goods under the regulations of the Republic of Serbia.
The seller reserves the right to amend these terms. Changes take effect from the moment they are published on this page and apply to orders submitted after publication.
Orders already concluded are governed by the terms the customer accepted at the time of ordering.
These terms and contracts concluded through the website are governed by the law of the Republic of Serbia. Contracts with consumers in Serbia are governed by Serbian consumer protection legislation.
The statutory rights of consumers prevail over any contractual provision that is less favourable to the consumer.
For any question about an order, delivery, withdrawal or a complaint, please contact us:
For questions about ordering, delivery, withdrawal or a complaint, get in touch. We respond without undue delay.
